Frequently Asked Questions
What are Dimples?
Dimples kits enable you to easily capture the fingerprint impression of a loved one, newborn infant to mature adult, wherever and whenever you want to! That fingerprint, a moment in time permanently preserved in a pure silver charm, can be worn and enjoyed each day.
After I order a Dimples kit, how do I get the finished Dimples item?
- A Dimples kit containing all you need to capture your loved one’s fingerprint impression will be shipped to you
- Carefully read the instructions before taking the fingerprint impression. An online video is available on the How To page of our website to assist you in taking the perfect impression
- Take the impression using the patented impression tray and label the tray with the engraving inscription (up to 15 characters, 12 on cufflinks)
- Place the impression tray and reply card in the business reply envelope and drop it in the mail
- Dimples will complete the charm, engrave it, and place it on a Sterling silver jewellery item or accessory
- Dimples will ship the finished piece to its destination within 4-6 weeks of receiving the impression
How long does it take to receive the finished Dimples item from when I order the kit?
- You will receive a Dimples kit in approximately one week from placing your order
- If you reside in Canada or the US, you will receive the finished Dimples piece 4-6 weeks from when we receive your impressions
What is included in the purchase price?
- Dimples impression taking kit
- The finished one-of-a-kind Dimples charm that captures the precious touch of your loved one and forever preserves that moment in silver
- Engraving of up to 15 characters on the back of your Dimples charm
- Sterling silver jewellery item or accessory
- all shipping
Is the shipping free?
- Yes, shipping of the Dimples kit to you, the impressions back to Dimples, and the finished piece to you is free.
- If you need your kit within 2 days and your finished piece within 2 weeks, then an Expedited Shipping fee is applied.
What if I need my Dimples kit or finished piece ASAP?
- You can pay to have the entire process expedited by choosing the Entirely Expedited option: the Dimples kit to you within 2 days, 1-2 weeks processing, and finished piece expedited to you.
Will a baby's fingerprint lines be visible?
- Yes, even baby fingerprint lines can be visible in Dimples charms; however, because baby's prints are so fine we do not guarantee that in every print they will appear. What you always capture in a baby's Dimples charm is the shape and size of your wee one's finger that will quickly grow larger. Dimples provides a 100% satisfaction guarantee! If you are not completely satisfied with the impression you have captured you can receive a full refund! So there is no risk; give Dimples a try!